Privacy Policy

Privacy Policy

Last updated:  16 July 2025

1. Who we are

Happy hideaway Costa Rica S.R.L. (“Hideaway Rentals”, “we”, “our”, “us”) operates the direct‑booking website rent.hideawayrentals.co (the “Site”). We are registered in Costa Rica and provide short‑term vacation‑rental accommodation.

2. What data we collect

Category Example Purpose

Booking data Full name, email, phone, address, travel dates, guest count To create and manage your reservation

Payment info Cardholder name, last 4 digits; processed by Stripe To charge deposits, balances and security holds

ID verification (where required by law) Passport or national ID number, country of issue To comply with local tourism and tax regulations

Usage data IP address, device type, pages visited, referring URL Site analytics, troubleshooting, fraud prevention

Marketing preferences Newsletter opt‑in, language, interests To send offers or updates you consent to receive

3. How we collect data

Directly from you via booking forms, contact forms, or email/WhatsApp.

Automatically via cookies and similar technologies (Google Analytics, Facebook Pixel).

From third‑party OTAs if you booked on Airbnb, Vrbo, etc.

4. Why we process data

Legal basis (GDPR) Example

Contract We need your details to confirm a reservation and provide check‑in instructions.

Legal obligation Costa Rican law requires us to record guest identity and submit tax invoices.

Legitimate interest Preventing fraud, improving our website, safeguarding our property.

Consent Sending marketing emails—only if you opt‑in (you may unsubscribe anytime).

5. Sharing your data

We never sell personal data. We share it only with:

Payment processor (Stripe) to handle secure transactions.

Cleaning & maintenance partners to prepare the property for your stay.

Government authorities upon lawful request (e.g., tax office, immigration).

Marketing & analytics providers (Google Analytics, Meta/Facebook) for site statistics—pseudonymised wherever possible.

6. International transfers

Our servers are hosted in the USA. Some providers (e.g., Stripe) may store data in the EU/US under Standard Contractual Clauses or equivalent safeguards.

7. Data retention

Data type Retention period

Booking & invoice records 5 years (Costa Rican tax requirement)

Marketing email list Until you unsubscribe or request deletion

Analytics cookies 12‑24 months (per Google/Meta default)

8. Your rights

Subject to local law, you may:

Access a copy of your personal data

Request correction or deletion

Object to or restrict processing

Withdraw consent for marketing at any time

To exercise these rights, email privacy@hideawayrentals.co.

9. Security

We use SSL/TLS encryption, PCI‑compliant payment processing (Stripe), and role‑based access controls. Only authorised staff can view booking details.

10. Cookies

The Site uses cookies for:

Essential – remembering language, session login.

Analytics – Google Analytics, to measure traffic.

Marketing – Meta Pixel, to show relevant ads.

You can manage cookies in your browser settings.

11. Links to third‑party sites

Our Site may contain links to tours, car‑rental partners, etc. We are not responsible for their content or privacy practices. Review their policies before providing data.

12. Changes to this policy

We may update this Privacy Policy from time to time; the “Last updated” date will change accordingly. Continued use of the Site implies acceptance of the new terms.

13. Contact

For privacy questions or complaints, contact:

Data Protection Officer

Hideaway Rentals S.R.L.

Playa Tamarindo, Guanacaste, Costa Rica

Email: privacy@hideawayrentals.co

WhatsApp: +506 6046 3797